Millions of Australians could soon see real savings on their electricity bills, thanks to a major rule change that will make it easier for concession card holders to access energy discounts. From July 1, 2025, energy retailers will be required to check whether new and switching customers are eligible for concessions — ensuring people don’t miss out on the support they deserve.
What’s Changing for Energy Customers?
Currently, it’s up to customers to ask their retailer about concessions. But with six in 10 eligible Australians missing out, the government is stepping in.
Under the new rules:
- Retailers must ask customers if they hold concession cards.
- State-specific concession details must be provided upfront.
- The rule applies when signing up for a new plan or switching providers.
- Eligible customers include those on the Age Pension, JobSeeker, Veterans’ payments, and other concession card holders.
Energy Minister Chris Bowen said the changes will make the system fairer:
“Retailers will now have to clearly tell people what discounts they’re entitled to, so vulnerable households see every dollar of support they deserve.”
Who Can Get Electricity Discounts?
If you hold a concession card, you may be able to claim ongoing discounts or rebates on your power bills. Eligibility depends on where you live.
Common concession cards include:
- Pensioner Concession Card
- Health Care Card
- Department of Veterans’ Affairs Gold Card
Discounts can cover daily supply charges and usage costs, reducing overall bills significantly.
States and Territories Covered
The July 2025 rule will apply to customers in:
- New South Wales
- South Australia
- Tasmania
- Queensland
- Australian Capital Territory (ACT)
Other Energy Sector Changes
This concession rule is part of broader reforms to make electricity pricing simpler and fairer.
- One price rise per year – Retailers can now only increase prices once annually.
- Better offer notifications – From December 30, 2026, retailers must include “better offer” alerts in all bill communications, making it easier for customers to switch to cheaper plans.
Don’t Wait Until 2025 — Claim Discounts Now
Even though the rule kicks in next year, households don’t need to wait to benefit.
- Contact your energy retailer today and ask if you’re receiving all available concessions.
- South Australian residents can also check directly with ConcessionsSA.
- More details are available on Energy.gov.au and state government websites.
Australian Energy Market Commission chief Anna Collyer urged consumers not to delay:
“Many consumers are missing out on help they’re entitled to simply because they don’t know to ask for it.”
FAQs
1. When will the new concession rule start?
It begins on July 1, 2025.
2. Do I need to wait until 2025 to get discounts?
No — you can call your retailer now to check your eligibility.
3. Who is eligible for energy concessions?
Holders of concession cards such as the Pensioner Concession Card, Health Care Card, or Veterans’ Affairs Gold Card.
4. Does this apply in every state?
The rule covers NSW, SA, Tasmania, Queensland, and the ACT. Other states may have separate concession systems.
5. What if I change providers after July 2025?
Your new retailer will be required to check your concession eligibility during sign-up.
Final Thoughts
This upcoming change is a win for millions of Australians struggling with rising energy costs. By shifting the responsibility onto retailers, fewer people will miss out on much-needed discounts.